With a simple WhatsApp message, the Benitatxell City Council is within reach of its neighbors. The council has launched a communication and citizen service platform through WhatsApp that allows various municipal procedures to be carried out such as communicating complaints and incidents, making inquiries or suggestions, speaking with the mayor, accessing electronic procedures or receiving important notices and communications, among others.
It thus becomes the first municipality in the province of Alicante to implement Holawap, an innovative intelligent communication channel created by EYOS Comunicación Digital, a pioneering Spanish company in automated communication through WhatsApp.
With this system, the city council aims to maintain a closer, simpler and more effective communication with citizens, encourage participation and achieve a more optimal level in the resolution of complaints and incidents.
How does it work
Starting to use this channel is as simple as adding the phone number 690 96 55 97 to the contact list, opening a conversation and writing “Hello”. From that moment on, the virtual assistant will automatically attend to the message, and it will only be necessary to follow its instructions.
First, you must choose the language in which the user wants to communicate (Valencian, Spanish or English) by pressing 1, 2 or 3. Then, also numerically, the main menu will be displayed with all the available options: 1. Municipal information , 2. Contact your mayor, 3. Notice of incidence, 4. Questions and suggestions, 5. Procedures and formalities, 6. Local Police and 7. Mailbox COVID19.
The platform will allow you to send messages, photos and location, very useful functions for example to report an incident through an image and send the exact location to facilitate the identification work to the City Council Services department.
In addition, Holawap has an administration panel with which the channel managers (different areas of the local administration will participate: Communication and Mayor's Office, Services, Municipal Brigade, Local Police, Poble Net, etc.) receive notifications in a way classified and with statistical data.
